IT Helpdesk
A single point of contact by chat, phone and email, with ticket tracking on every request.
Our services
Your IT, handled end to end
From planning and deployment to maintenance, monitoring and executive reporting — one accountable partner, one SLA.
Managed Services
IT maintenance & support
A team that actually answers, actually fixes, and stops the same problem coming back.
Corrective maintenance
Rapid diagnosis, repair and loaner equipment to keep you running.
Preventive maintenance
Scheduled patching, OS/AV updates and hardware health checks.
ITSM platform
ITSM and IT asset management (ITAM) with ITIL-aligned incident and request flows.
Asset inventory
Per-site hardware and software inventory with automated reporting.
IT Outsource
Dedicated onsite engineers and fully managed IT operations.
Service level agreement
Written down, measured on every ticket
| Stage | Target | What happens | Owner |
|---|---|---|---|
| First response | 15 min | Ticket acknowledged on the channel you used, with a tracking number. | Service Desk |
| Triage & remote fix | 30 min | Severity assessed, fixed on the spot where possible, otherwise escalated to Tier 2. | Tier 1 |
| Tier 2 resolution | 4 hr | Second-tier engineers work it to closure and record the cause. | Tier 2 |
| Emergency onsite | 24×7 | Company-wide server or network outage — we attend on site around the clock. | On-call |
Service hours
Monday to Sunday, 09:00–18:00.
Emergency support
24×7 for company-wide incidents.
Satisfaction tracking
Scored by the requester on every ticket and summarised monthly.
Infrastructure
System & Network
Foundations designed to scale, tolerate failure and stay segmented from day one.
Server & virtualisation
HPE and Dell servers, hypervisors and storage — designed and deployed.
Network infrastructure
Switching, routing and secure segmentation built to scale.
Cloud DC-DR
High availability, failover, load balancing and fault tolerance.
Wi-Fi survey & design
Heatmap site surveys for reliable, full-coverage wireless.
Structured Cabling
Cabling & physical infrastructure
UTP LAN cabling
Certified copper structured cabling with full test reports.
Fiber Optic
Backbone and inter-building fibre, OTDR certified.
CCTV installation
IP camera systems with monitoring and storage.
Data centre relocation
Planned, low-risk moves and equipment arrangement.
Advisory
IT consulting, risk & compliance
Help leadership decide on evidence, and keep IT audit-ready without a last-minute scramble.
IT Consulting
End-to-end planning, architecture and system improvement roadmaps.
Risk management
Identify, assess and reduce information-security risk.
Compliance
Align IT to PDPA and ISO/IEC 27001 controls and audits.
Project & Work Mgmt
Turnkey delivery with workflow, status and dashboards (PMO).
End to end
One-stop IT solution
One partner for design, supply, installation and support — across IT, security and facility systems.
Network
Server Systems
CCTV
VoIP
Access Control
Fire Suppression
UTP / Fiber
Security
FAQ
Frequently asked
How do we get started?
It starts with a free assessment. We review your current environment, write up the gaps and risks, then propose a scope and an SLA sized to your organisation.
Can you cover multiple sites?
Yes — we support clients from a handful of branches up to 60+ sites nationwide, all on one console with per-site comparison reporting.
Which vendors do you work with?
Our engineers work across Cisco, Fortinet, Aruba, HPE, Dell and Palo Alto Networks — and we handle multi-vendor RMA coordination for you.
How do you help with PDPA and ISO 27001?
We map technical controls to the requirements — centralised logging, access control, disk encryption, DLP — and prepare the evidence auditors ask for.
Start with a free assessment
Our solution architects review your current infrastructure and deliver a findings report — no obligation.